FAQ

Frequently Asked Question

Every unanswered call question is a missed OpportunityOpportunity Opportunity

Here are some answers to frequently asked questions, however, if you still haven't found what you are looking for, feel free to give us a call!

  • What is VoIP, and how does it work?

    VoIP (Voice over Internet Protocol) allows you to make phone calls using the internet instead of traditional phone lines. VoIP converts your voice into digital signals, which are then transmitted over the internet to the recipient. This technology enables features like call forwarding, voicemail-to-email, and conference calling.

  • Why choose Weavox for VoIP services?

    Weavox specializes in providing reliable VoIP services exclusively for California businesses. Our offerings include:

    High-quality voice services: Utilizing top-tier equipment from Grandstream and Yealink.
    Expert support: Our team is knowledgeable and ready to assist you.
    Flexible plans: We offer customized packages to meet your business needs.

  • What equipment do you offer?

    Weavox provides a selection of Grandstream and Yealink voice equipment, including:

    Desk phones
    Conference phones
    Wireless handsets
    Accessories

  • Can I use my existing phones with Weavox?

    In most cases, yes! Many VoIP systems are compatible with existing phones, but it depends on the specific model and capabilities. Please contact our support team to discuss your current equipment.

  • How does pricing work for your VoIP services?

    Our pricing is based on the features you choose and the number of users in your organization. We offer competitive rates and flexible billing options. Contact us for a personalized quote!

  • What features are included with your VoIP service?

    Our VoIP services come with a variety of features, including:

    Call waiting
    Caller ID
    Voicemail
    Call forwarding
    Conference calling
    Auto-attendant
    Integration with CRM systems

  • What happens if we experience a data breach or security incident?

    In the event of a security breach, our team will quickly respond to contain the incident, assess the damage, and restore your systems. We also assist with breach reporting, compliance, and post-incident reviews to prevent future issues.

  • Is there a contract requirement?

    We offer both contract and month-to-month plans, allowing you the flexibility to choose the best option for your business.

  • What happens if I experience issues with my VoIP service?

    Weavox provides 24/7 customer support to address any issues that arise. You can reach our support team via phone, email, or our online support portal.

  • Do I need a special internet connection for VoIP?

    While you can use VoIP with any internet connection, a stable and high-speed internet connection is recommended for the best call quality. We can help assess your current setup to ensure optimal performance.

  • How do I get started with Weavox?

    Getting started is easy! Contact us for a consultation, and our team will guide you through the process of setting up your VoIP service, selecting equipment, and customizing your plan.

  • Can I keep my current phone number when switching to Weavox?

    Yes! We offer number porting services, allowing you to keep your existing phone number when you switch to Weavox. Our team will guide you through the porting process to ensure a smooth transition.

  • What is the difference between Grandstream and Yealink equipment?

    Both Grandstream and Yealink are reputable brands known for high-quality VoIP equipment. Grandstream often offers more advanced features and customization options, while Yealink is known for its user-friendly design and reliability. The best choice depends on your specific business needs and preferences.

  • How can I manage my VoIP settings and features?

    Weavox provides an easy-to-use online portal where you can manage your VoIP settings, including call forwarding, voicemail, and other features. Our support team is also available to assist you with any configurations.

  • Is training available for using VoIP equipment?

    Yes, Weavox offers training sessions for your team on how to use the VoIP equipment and features effectively. We want to ensure you get the most out of your service!